Refund Policy
⚠️ Important: XSITE sells digital products. Due to the nature of digital goods, all sales are generally final once the product is delivered. Please read this policy carefully before purchasing.
Digital Products — General Policy
All products sold on XSITE are digital goods (license keys, account credentials, downloadable files, access links, or subscription access). Once a digital product has been delivered to a customer, the sale is considered complete.
Refunds are not automatically granted for delivered digital products. Each refund request is reviewed individually by the XSITE team.
When Refunds May Be Granted
- Product not delivered: If payment was confirmed but the product was never delivered within the stated timeframe, a full refund will be issued.
- Product not as described: If the delivered product is materially different from what was listed (e.g. wrong region, expired key), a refund may be granted after vendor review.
- Duplicate purchase: If you accidentally purchased the same product twice, contact support within 24 hours.
- Non-functional product: If a license key does not activate or credentials do not work, the vendor will first attempt to provide a replacement. If unable, a refund is issued.
When Refunds Are Not Granted
- You changed your mind after delivery
- You downloaded the file or viewed the key/credentials
- The product worked as described but did not meet your personal expectations
- You purchased the wrong plan or variant
- More than 7 days have passed since delivery
How to Request a Refund
Log in to your account and visit My Orders. Find the relevant order and click "Request Refund". Provide a clear reason. Our team will review within 48-72 hours and respond via your account portal.
Subscription Products
Subscriptions are sold for a fixed duration. Cancelling a subscription does not result in a pro-rated refund for the remaining period unless the product was non-functional.